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CarritoCuenta

Privacy policy

Last updated: November 2026

This English version is provided for convenience. The German version prevails.

This privacy policy explains which personal data we process on this website, why, and on what basis. It follows the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies, it applies in addition.

1. Controller

Jeremy Herzig, trading as VEYRA
Weissensteinweg 6
4852 Rothrist
Switzerland
Email: privacy@veyratravelsafe.com

2. Contact form

When you write to us through the contact form, we process your name, email address and message in order to reply. The message reaches our customer service mailbox (support@veyratravelsafe.com); we handle emails you send to our addresses in the same way. The basis is your request (for people in the EU: Art. 6(1)(b) or (f) GDPR). We delete the message once it has been dealt with and there is no obligation to keep it.

3. Orders

When you place an order, we process your name, delivery and billing address, email address, phone number if you provide it, and the products and amounts ordered. We need this data to process and deliver the order, keep you informed about its status, and handle questions or refunds. The basis is the contract with you (for people in the EU: Art. 6(1)(b) GDPR).

We send you the order confirmation and shipping notices by email from support@veyratravelsafe.com. Shopify provides the checkout. Payment is handled by the payment provider you choose at checkout; we do not receive or store card details. Shopify automatically checks orders for fraud risks. For delivery, we pass your name and delivery address to the shipping company.

We keep order and billing data for as long as the law requires. In Switzerland, this is generally ten years for business records (for people in the EU: Art. 6(1)(c) GDPR).

4. Newsletter

When you subscribe to the newsletter, we process your email address to inform you about news on the VEYRA Travel Safe. For this, Shopify creates a customer record in our Shopify account with the tags "newsletter" and "veyra-travel-safe" and stores your consent to email marketing.

The legal basis is your consent (for people in the EU: Art. 6(1)(a) GDPR). You can withdraw it at any time, through the unsubscribe link in every email or by writing to us. After that, you will not receive any more emails from us. On request, we delete your record completely.

Subscribing to the newsletter involves no purchase and no payment.

We send the emails with Shopify Email, a service provided by Shopify.

5. Customer account

You can create a customer account on this website. Shopify provides the sign-in and the account pages. You sign in with your email address and a code that Shopify sends you by email, or through the Shop app. There is no password.

In the account, we store your email address, the details you enter yourself, such as name and address, and your orders. The basis is your wish to use an account (for people in the EU: Art. 6(1)(b) GDPR). When signing in, you can also agree to email marketing; this is voluntary and can be withdrawn at any time. If you want your account deleted, write to us.

6. Visiting the website

When you open the website, technical data needed to deliver it and keep it secure is processed, such as IP address, date and time, pages visited, and browser and operating system. Shopify also measures loading times and technical errors of the page.

Shopify also records how the website is used, for example which pages are visited and which link led to a visit, and creates statistics for us from this. When this happens and how you can refuse it is described under "Cookies". We do not use advertising trackers from other providers such as Google or Meta.

7. Shopify

This website runs on Shopify. Shopify delivers the website and stores order, contact form, newsletter and customer account data in our Shopify account. Our contracting party is Shopify International Limited, based in Ireland.

Shopify may also process data in Canada, the USA and other countries. Shopify describes how it safeguards these transfers in its privacy policy: www.shopify.com/legal/privacy.

Forms and sign-in pages are protected against spam by hCaptcha, a service of Intuition Machines, Inc. in the USA. hCaptcha checks technical data such as IP address and browser details and may show a task to confirm that you are not a program. The basis is our interest in preventing spam (for people in the EU: Art. 6(1)(f) GDPR).

Shopify also includes the "Sign in with Shop" feature. When the page loads, it asks shop.app, a Shopify service, whether you are signed in to the Shop app. Shopify's privacy policy applies to this.

8. Cookies

Shopify sets the following cookies on this website:

  • Necessary cookies: "_shopify_essential" for session and security (1 year), "localization" for language and country (1 year), "cart_currency" for the currency (2 weeks) and "_shopify_cmp", which stores your cookie choice (1 year). The website does not work without them.
  • Statistics: "_shopify_analytics" (1 year). Shopify uses it to record how the website is used and to create statistics.
  • Marketing: "_shopify_marketing" (1 year). Shopify uses it to record data for marketing analysis, for example which link led to a visit.

Visitors from the EU, the EEA or the United Kingdom see a cookie banner on their first visit. There, statistics and marketing are only active once you agree (Art. 6(1)(a) GDPR). You can withdraw your consent by deleting this website's cookies in your browser; the banner then appears again on your next visit.

In Switzerland and all other countries, Shopify sets all of these cookies without a banner. You can object by blocking or deleting cookies in your browser.

The website also stores entries in your browser's storage. The entry "veyra-lang" remembers that you have visited the website before or chosen a language, so that it does not redirect you to your browser's language again. On your first visit, the website asks Shopify which country you are visiting from, based on your IP address, and shows prices in that country's currency. The entry "veyra-country" remembers that this check has run or that you chose a country, so that it is not repeated. Shopify creates further technical entries, for example for "Sign in with Shop".

9. Your rights

You can ask what data we hold about you, have incorrect data corrected and have data deleted. You can object to processing and ask for your data in a common format. Write to us at privacy@veyratravelsafe.com. We answer within 30 days.

In Switzerland, the supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC). People in the EU can complain to the data protection authority in their country.

10. Changes

We update this policy when the website or the services we use change. The version published here applies.